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"Since opening my practice I have used other billing firms in the past but was not completely satisfied with their service. Trying to get reports showing our outstanding claims from past billing firms was often a difficult task." Read more... or See all Testimonials |
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The Problem: Your Staff Are Spending To Much Time Checking In Patients And Verifying Insurance Benefits On a day-to-day basis your staff are spending a tremendous amount of time checking in patients and verifying their insurance benefits. While these processes are crucial to the success of your practice, they are consuming a significant amount of your resources and valuable time. Time that could be spent focusing on your patients and providing quality healthcare. Our Solution — The Patient Kiosk Our patient kiosk automates many of the costly and time consuming administrative processes straining the healthcare system today. From the patient to the payor, our patient kiosk and network provide a channel for two-way, HIPAA compliant communication and processing of healthcare transactions. By automating processes such as check-in and eligibility verification, we can create a more efficient healthcare experience for everyone involved. Our patient kiosk has brought self-service functionality to the healthcare industry so that physicians can realize the same benefits other industries such as airlines, banks, and gas stations have been realizing for years. To achieve this, we are assisting healthcare providers by streamlining the patient check-in process with kiosks that automatically access the patient's eligibility and allow for payment of co-pays, outstanding balances and pre-payment all before the patient sits down in the waiting room.
The technology is a universal kiosk that allows the insured, uninsured and self-pay patients to all use the same system. The kiosk reads magnetic stripe insurance cards and in the case of paper cards, the information can be entered manually through the touch screen. The kiosk is designed to streamline business processes and facilitate secure access and transfer of data among patients, providers, payors and employers. Additionally, it provides a unique and attractive solution to the healthcare market by offering a solution that is:
We understand that technology alone does not solve the problem. How technology is integrated and the incremental changes to the workflow of a practice determine the success of the product. The patient experience with our kiosk is similar to other experiences (for example, ATMs and airport check-ins), so it is comfortable to the patient. Our patient k product focuses first on providing an immediate financial return to the healthcare provider in addition to improving the overall patient experience. Set-Up Process Our Patient Kiosk set-up process requires these initial steps:
Once these pre-install tasks have been completed, we have the ability to install the kiosk and make the application production ready within 10 minutes. With our kiosk, the patient check-in process is simplified.
Benefits - Our patient kiosk can immediately provide benefits to a practice by: 1. Reducing patient check-in time by 50% 2. Decreasing staff time by >50% 3. Aggregating eligibility data in one portal 4. Improving cash flow 5. Reducing data errors 6. Providing real-time identification of benefits 7. Reducing training for new staff 8. Protecting patient's privacy
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Atlantic Financial Consulting |
Each insurance company has a different process for the physician to follow when checking eligibility. Each insurance company has a different card and some insurance companies even have a different piece of hardware that the physician must use to verify eligibility. The patient kiosk takes all those processes cards and hardware devices and aggregates them into one single process.
We are focused on low cost of entry and ease of use for both the staff and patients. One of our application guidelines has been that of normalizing the process. Basically we have found that our application must be very similar to other industry self-service applications such as banking, gas-stations, airlines and grocery stores in order for patients to feel comfortable with it; therefore we deliver a consistent and easy-to-navigate user experience. The patient kiosk solution streamlines the patient check-in process in the practice waiting room by enhancing communication between office staff and patients while keeping patients' trips to the front desk to a minimum.
